kui9 Privacy Policy

1. Who We Are

This Privacy Policy is issued by kui9 ("we", "us", "our"), the operator of the online casino and sports betting platform available at kui9.io. kui9 is responsible for the collection, use, storage, and protection of personal data submitted by members and visitors in connection with the use of our platform.

For the purposes of data protection, kui9 acts as the data controller in respect of the personal information you provide when registering an account, making a deposit, placing a wager, or interacting with any part of the kui9 service. If you have any questions about how your data is handled, you may contact us directly using the details in Section 14 of this policy.

By creating an account with kui9, making a deposit, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not use the kui9 platform.

2. Data We Collect

kui9 collects personal data through several channels: information you provide directly when registering or using the platform, data generated automatically through your use of the service, and information obtained from trusted third-party sources where necessary for verification or fraud prevention.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, email address, and mobile phone number.
• Identity verification documents: Copies of government-issued photo identification (National ID, passport, or driving licence) and proof of address (utility bill or bank statement) submitted during the KYC process.
• Payment information: Details of the payment methods you use to deposit and withdraw funds, including mobile banking account references for bKash, Nagad, Rocket, or Upay, and card details for Visa or Mastercard transactions. Full card numbers are not stored by kui9; card data is processed by our PCI-DSS compliant payment partners.
• Communications: The content of any messages you send to our support team via email, live chat, or WhatsApp, including the nature of your query and any attachments provided.
• Self-declared information: Responses to responsible gaming assessments, deposit limit preferences, and self-exclusion requests.

2.2 Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage data: Pages visited, games played, bet history, session duration, clickstream data, and feature interactions within the platform.
• Transaction data: Records of all deposits, withdrawals, wagers, winnings, bonus credits, and balance adjustments associated with your account.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics identifiers as described in Section 8.

2.3 Data from Third Parties

• Identity verification partners: Where we use third-party KYC services to verify the accuracy of documents you have submitted, we may receive a verification result and associated flags from those partners.
• Fraud prevention services: We may receive signals from fraud detection providers to help identify unusual account activity or suspicious transactions.
• Payment processors: Confirmation of payment success or failure, and transaction reference numbers from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, Mastercard, and other payment partners.

3. How We Use Your Data

kui9 uses the personal data we collect for the following purposes:

Purpose	Description
Account management	Creating, maintaining, and managing your kui9 account, including authentication and password recovery.
Transaction processing	Processing deposits, withdrawals, and wager settlements via your chosen payment method (bKash, Nagad, Rocket, bank transfer, card, etc.).
Identity verification (KYC)	Verifying your identity and age (21+) in line with responsible gaming obligations and fraud prevention requirements.
Customer support	Responding to queries, resolving complaints, and providing assistance with account or gameplay issues.
Responsible gaming	Monitoring gameplay patterns to identify potential signs of problem gambling and applying account restrictions where requested or required.
Fraud & security	Detecting and preventing fraudulent activity, duplicate accounts, money laundering, and unauthorised account access.
Legal compliance	Meeting obligations under applicable law, including record-keeping, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
Platform improvement	Analysing usage patterns to improve the design, performance, and content of the kui9 platform.
Marketing (with consent)	Sending promotional offers, bonus notifications, and platform updates to members who have opted in to receive marketing communications.

4. Legal Basis for Processing

kui9 processes your personal data on one or more of the following legal bases depending on the specific purpose:

• Contractual necessity: Processing that is required to perform the contract between you and kui9 — principally, operating your account and processing financial transactions.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including identity verification and anti-money laundering obligations.
• Legitimate interests: Processing that is necessary for kui9's legitimate business interests, such as fraud detection, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing

kui9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and solely to enable them to perform their function:

5.1 Payment Processors

Transaction data and minimal identity data are shared with payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa, and Mastercard — to process deposits and withdrawals. These partners are contractually prohibited from using your data for any purpose beyond processing the specific transaction.

5.2 Identity Verification Partners

Where an automated KYC check is performed, the identity document and associated personal data you submit may be shared with our third-party verification partner. The result is returned to kui9; your document data is not retained by the verification partner beyond the period required for the check.

5.3 Fraud Prevention Services

Technical data such as IP addresses, device fingerprints, and session metadata may be shared with fraud detection providers to help identify and prevent account abuse, chargebacks, and money laundering activity.

5.4 IT and Infrastructure Providers

Cloud hosting, database management, and technical support providers may have access to data stored on the systems they operate on behalf of kui9. All such providers are bound by data processing agreements that restrict their use of the data to infrastructure operation only.

5.5 Legal and Regulatory Disclosure

kui9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of kui9, its members, or the public.

6. International Data Transfers

Some of the third-party service providers used by kui9 may be located in or process data in countries outside Bangladesh. Where personal data is transferred internationally, kui9 takes steps to ensure that appropriate safeguards are in place to protect the data to a standard equivalent to that required under applicable data protection principles.

Such safeguards may include contractual clauses that impose data protection obligations on the recipient, or reliance on the recipient's adherence to internationally recognised data protection frameworks. If you would like further information about the international transfer safeguards applicable to your data, please contact us at [email protected].

7. Data Retention

kui9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active account data: Retained for the duration of your membership with kui9.
• Closed account data: Following account closure, your personal data and transaction records are retained for a minimum of five (5) years to comply with legal and regulatory record-keeping obligations.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or from account closure, whichever is later.
• Support correspondence: Records of support interactions are retained for three (3) years from the date of the last interaction.
• Marketing data: Where consent to marketing has been withdrawn, your contact details will be suppressed from marketing lists within 30 days of the withdrawal request and retained in suppression format indefinitely to prevent accidental re-subscription.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to you.

8. Cookies & Tracking Technologies

The kui9 platform uses cookies and similar tracking technologies to deliver and improve the service. The following categories of cookies are used:

8.1 Strictly Necessary Cookies

These cookies are essential for the operation of the kui9 platform. They enable core functions such as logging in, maintaining your session, and remembering items in your bet slip. The platform cannot function correctly without these cookies, and they cannot be disabled.

8.2 Functional Cookies

Functional cookies allow the platform to remember choices you have made — such as your preferred language, display settings, or recently visited game categories — to provide a more personalised experience. Disabling these cookies may affect the functionality of certain features.

8.3 Analytics Cookies

kui9 uses analytics tools to understand how members interact with the platform. These cookies collect aggregate, anonymised data about page views, session durations, navigation paths, and feature usage. This information is used to improve the platform and is not used to identify individual members.

8.4 Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookie categories may affect the availability or performance of features on the kui9 platform. Instructions for managing cookies in the most commonly used browsers are available through each browser's own help documentation.

9. Your Data Protection Rights

As a data subject, you have the following rights in relation to the personal data kui9 holds about you. To exercise any of these rights, please contact us at [email protected]. Requests will be acknowledged within 48 hours and fulfilled within 30 days, at no charge.

• Right of access: You have the right to request a copy of all personal data kui9 holds about you, together with information about the purposes for which it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request the permanent deletion of your personal data. Note that this right is subject to legal retention obligations — data required to be retained under applicable law cannot be deleted until the mandatory retention period expires.
• Right to restriction of processing: You may request that kui9 restricts the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting processing that took place prior to withdrawal.
• Right to object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for that purpose.

If you are unsatisfied with the way in which kui9 has handled a data protection request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

10. Children & Minors

The kui9 platform is strictly for adults aged 21 years and above. kui9 does not knowingly collect personal data from individuals under the age of 21. If you have reason to believe that a minor has registered on the kui9 platform or has submitted personal data through it, please contact us immediately at [email protected]. Upon receiving such a report, kui9 will promptly investigate and, where confirmed, close the relevant account and securely delete the associated personal data.

kui9 employs age verification checks during the registration and KYC process to prevent underage access. Parents and guardians who are concerned about a minor's access to gambling platforms are encouraged to use parental control software to restrict access to gambling-related websites.

11. Security Measures

kui9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data at rest, including identity documents and payment records
• Role-based access controls limiting internal access to personal data to only those staff members whose role requires it
• Regular security assessments and vulnerability testing of platform infrastructure
• Secure password storage using industry-standard hashing algorithms
• Monitoring systems to detect and alert on unusual access patterns or potential security incidents
• Staff training on data handling, confidentiality obligations, and phishing awareness

While kui9 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, kui9 will notify affected members without undue delay and take all necessary remedial steps.

You are also responsible for maintaining the security of your account. Do not share your login credentials with any third party. If you suspect unauthorised access to your kui9 account, contact us immediately at [email protected] so that we can investigate and, if necessary, lock the account.

12. Third-Party Links

The kui9 platform does not include links to third-party websites for advertising or affiliate purposes. Any references to third-party payment providers (bKash, Nagad, Rocket, Visa, Mastercard, etc.) or game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) within the platform are operational references required to deliver the service and are not hyperlinks to external sites.

To the extent that any content within the platform contains references to external entities, kui9 is not responsible for the privacy practices of those external parties. If you choose to interact with any third-party service independently of the kui9 platform, we encourage you to review that party's own privacy policy before submitting personal data.

13. Changes to This Privacy Policy

kui9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they substantively affect how your data is collected, used, or shared — kui9 will provide advance notice to registered members via the email address on file or through a prominent notification on the platform prior to the changes taking effect.

The date at the top of this Privacy Policy reflects when it was last revised. We recommend that you review the Privacy Policy periodically to stay informed about how kui9 protects your data. Your continued use of the kui9 platform following notification of any material change constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which kui9 handles your personal data, please get in touch using the following contact details:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000 000
• Live Chat: Available 24/7 via the kui9 platform interface
• Response Time: Acknowledgement within 48 hours; substantive response within 30 days for data subject requests
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

For data subject access requests, please include your full name, registered email address, and a brief description of the data you wish to access or the right you wish to exercise. We may request a copy of your identity document to verify your identity before processing the request.